Shipping & Returns

📦 Item Availability

All orders depend on the availability of the items.
If an item is out of stock, we may offer you a substitute.
If you prefer not to proceed, we’ll refund any payment made within 10 business days.


💳 Payment Methods

You can choose between two payment options at checkout:

  1. Online Payment (Visa, Mastercard, etc.)
  2. Cash on Delivery (COD)

👉 For full details, visit our Payment Methods page.


🚚 Delivery

Delivery is available for all online orders, with fees shown during checkout and on your invoice.

We work with third-party logistics partners to ensure reliable and trackable shipping.

  • Orders are dispatched within 2 business days.
  • Delivery takes up to 5 business days after dispatch.
  • In case of delays, we’ll notify you with alternative solutions.
  • You’ll receive a tracking code by email once your order ships.


✅ COD Orders: Delivery is complete upon payment and receipt of the package.
✅ Online Payment: Delivery is complete upon receipt of the package.


🔁 Exchanges

You can exchange any item—no questions asked.

📅 You have 10 days from:

  • The delivery date (for online orders)
  • The purchase date (for in-store purchases)


Exchange Options:

  1. In-Store:
    Visit any of our boutiques. Store list: guyagang.com/shops

  2. By Mail:
    Send your item to:
    10 Rue Ahmed Tlili, Menzah 5, Ariana 2091, Tunisia
    Include your order number and email us the shipping receipt.

    ➕ Shipping fee for resending the new item: 8 TND

  3. Aramex Pickup:
    We can collect the item from your address.
    ➕ Pickup fee: 8 TND (does not include redelivery)

    Once approved, we’ll send a prepaid label to print. Aramex will handle the pickup.
    After we receive and check the item:
  • You’ll be refunded via bank transfer
  • You can then place a new order


✅ Important:
To request an exchange, email us at exchanges-refunds@guyagang.com with:

  • Your order number
  • A clear exchange request

    ⚠️ We are not responsible for damage during return shipping.


Exchange Process:

  1. Item verification upon receipt
  2. Approval or rejection confirmation
  3. If approved, the new item ships within 5 business days

Exchange Conditions:

  • Items must be unworn, with original tags
  • No stains, damage, or odors

💸 Refunds

You may request a refund within 10 business days of receiving your order.
After this period, refund requests will not be accepted.


Refund Options:

  1. In-Store:
    Visit one of our boutiques: guyagang.com/shops

  2. By Mail:
    Send the item to the address above with your order number and shipping receipt.

  3. Aramex Pickup:
    We offer a pickup service for 8 TND (deducted from your refund).

✅ Important:
To request a refund, email us at exchanges-refunds@guyagang.com with:

  1. Your order number
  2. A clear refund request

We’ll send you a prepaid label. Aramex will collect the return.


Refund Process:

  1. Item verification
  2. Approval or rejection notification
  3. If approved, refund via bank transfer or store credit within 15 business days (excluding weekends/holidays)

Refund Conditions:

  • Items must be in original condition, with tags
  • No signs of wear, stains, or odors