Item Availability
All orders depend on the availability of the items.
If an item is out of stock, we may offer you a substitute.
If you prefer not to proceed, we’ll refund any payment made within 10 business days.
Payment Methods
You can choose between two payment options at checkout:
- Online Payment (Visa, Mastercard, etc.)
- Cash on Delivery (COD)
For full details, visit our Payment Methods page.
Delivery
Delivery is available for all online orders, with fees shown during checkout and on your invoice.
We work with third-party logistics partners to ensure reliable and trackable shipping.
- Orders are dispatched within 1-2 business days.
- Delivery takes up to 5 business days after dispatch.
- In case of delays, we’ll notify you with alternative solutions.
- You’ll receive a tracking code by email once your order ships.
COD Orders: Delivery is complete upon payment and receipt of the package.
Online Payment: Delivery is complete upon receipt of the package.
Exchanges, Refunds & Claims
Need to make an exchange, request a refund, or file a claim? We’ve made the process quick and easy. Please visit our dedicated page to submit your request:
👉 Request an Exchange, Refund, or Claim Here
Through this page, you can easily select your preferred option (whether visiting one of our boutiques or using our Aramex pickup service) and follow the step-by-step instructions to complete your request.