Shipping
& Returns
Everything you need to know about order availability, payment, delivery, exchanges and refunds. We keep the process simple, transparent and easy to follow.
Item Availability
All orders are subject to product availability.
If an item becomes unavailable after your order has been placed, we may contact you to offer a suitable alternative.
If you prefer not to proceed with the alternative, any payment already made for the unavailable item will be refunded within 10 business days.
Payment Methods
Choose the payment option that works best for you at checkout.
For more information, please visit our Payment Methods page.
Delivery
We deliver all online orders through trusted third-party logistics partners to provide a reliable and trackable delivery service.
- Orders are generally dispatched within 1–2 business days.
- Delivery typically takes up to 5 business days after dispatch.
- Once your order has been shipped, you’ll receive a tracking code by email.
- If an unexpected delay occurs, we’ll contact you and, where possible, provide an alternative solution.
Payment & Delivery Completion
Cash on Delivery: The order is considered completed once the package has been delivered and payment has been received.
Online Payment: The order is considered completed once the package has been successfully delivered.
Exchanges, Refunds & Claims
Need to exchange an item, request a refund, or submit a claim? Our dedicated online form makes the process simple and straightforward.
Submit your request online and choose the option that works best for you: visit one of our boutiques or use our Aramex pickup service.
Request an Exchange, Refund or Claim ↗Return & Exchange Conditions
To be eligible for an exchange or refund, items must be returned in their original condition:
- Unworn and unused
- Original price tags attached
- Free from any signs of wear, damage, washing or alteration
All returns and exchanges are subject to inspection. GUYA GANG reserves the right to approve or decline a request if the returned item does not meet these conditions.
Return & Exchange Fees
Applicable fees may be charged for exchanges or returns. Any applicable fees will be clearly displayed in the request form before you submit your request.
Processing Times
- Pickup: 2–5 business days
- Return shipment: 2–5 business days
- Refund processing: Up to 10 business days after the returned item has been delivered to our location and successfully inspected.
Processing and delivery times may vary depending on your location and logistics conditions.