📦 Item Availability

    All orders depend on the availability of the items.
    If an item is out of stock, we may offer you a substitute.
    If you prefer not to proceed, we’ll refund any payment made within 10 business days.

     

    💳 Payment Methods

    You can choose between two payment options at checkout:

    1. Online Payment (Visa, Mastercard, etc.)

    2. Cash on Delivery (COD)

    👉 For full details, visit our Payment Methods page.



    🚚 Delivery

    Delivery is available for all online orders, with fees shown during checkout and on your invoice.
    We work with third-party logistics partners to ensure reliable and trackable shipping.

    • Orders are dispatched within 2 business days.

    • Delivery takes up to 5 business days after dispatch.

    • In case of delays, we’ll notify you with alternative solutions.

    • You’ll receive a tracking code by email once your order ships.

    ✅ COD Orders: Delivery is complete upon payment and receipt of the package.
    ✅ Online Payment: Delivery is complete upon receipt of the package.



    🔁 Exchanges

    You can exchange any item—no questions asked.

    📅 You have 10 days from:

    • The delivery date (for online orders)

    • The purchase date (for in-store purchases)

    Exchange Options:

    1. In-Store:
      Visit any of our boutiques. Store list: guyagang.com/shops

    2. By Mail:
      Send your item to:
      10 Rue Ahmed Tlili, Menzah 5, Ariana 2091, Tunisia
      Include your order number and email us the shipping receipt.

      ➕ Shipping fee for resending the new item: 8 TND

    3. Aramex Pickup:
      We can collect the item from your address.
      ➕ Pickup fee: 8 TND (does not include redelivery)

      Once approved, we’ll send a prepaid label to print. Aramex will handle the pickup.
      After we receive and check the item:

      • You’ll be refunded via bank transfer

      • You can then place a new order

    ✅ Important:
    To request an exchange, email us at exchanges-refunds@guyagang.com with:

    • Your order number

    • A clear exchange request

    ⚠️ We are not responsible for damage during return shipping.

    Exchange Process:

    1. Item verification upon receipt

    2. Approval or rejection confirmation

    3. If approved, the new item ships within 5 business days

    Exchange Conditions:

    • Items must be unworn, with original tags

    • No stains, damage, or odors



     

    💸 Refunds

    You may request a refund within 10 business days of receiving your order.
    After this period, refund requests will not be accepted.

    Refund Options:

    1. In-Store:
      Visit one of our boutiques: guyagang.com/shops

    2. By Mail:
      Send the item to the address above with your order number and shipping receipt.

    3. Aramex Pickup:
      We offer a pickup service for 8 TND (deducted from your refund).

    ✅ Important:
    To request a refund, email us at exchanges-refunds@guyagang.com with:

    • Your order number

    • A clear refund request

    We’ll send you a prepaid label. Aramex will collect the return.

    Refund Process:

    1. Item verification

    2. Approval or rejection notification

    3. If approved, refund via bank transfer or store credit within 15 business days (excluding weekends/holidays)

    Refund Conditions:

    • Items must be in original condition, with tags

    • No signs of wear, stains, or odors